As a Delivery & Support Technician, you will be part of a small but focused team that provides support, migrations and setup of new services to our customers. Problem solving, customer communication and quality routines will be part of your daily tasks. We assist our customers with service access, integrations, recommendation for setup of their live streams, how to best ingest their video clips as well as troubleshoot the Qbrick services. You will also work with APIs, HTML and JSON when setting up or migrating new customers. Some knowledge of Javascript is also helpful in this role. For many support tickets & migrations, we interact with other departments like Sales, Operations and Development. 

You’ll be part of a small team in a flat organization were everyone is encouraged to contribute with ideas, improvements that span across the organization. This role is perfect for a person with great interest in video communication and desire to extend their knowledge in system integration. This is the perfect place to learn about Qbrick product portfolio and improve communication skills in both English and Swedish. The support role also offers opportunities to try out other positions within the company.

Who are you?

To be successful in this position we think you are a natural talent for quickly understanding a problem and for helping people resolving them. You have just or will soon finish your higher education within IT and is eager for your first job. You are a self-going person that spots areas of improvements and act on those. If you are interested in video streaming technologies, it is a plus.

Do you speak Finnish? That’s also a plus.

To play with us we see that you have:

• Problem Solving mentality
• Good communication skills
• Fluency in English and Swedish
• High level computer system understanding
• System integrations understanding
• Knowledge about APIs (Rest, JSON)
• Online Video experience

It’s also a bonus if you have experience from:

• Working in a Support organization
• Writing scripts
• Video encoding & streaming

To enjoy life at Qbrick you need to master the mix of working within a team and also being a self-starter when needed. We’re a fast growing company with an entrepreneurial culture which means you need to be pragmatic and creative.

Are you ready to take on a great challenge?

Contact us!

We are now looking for a TECHNICAL ACCOUNT MANAGER to strengthen our team in Finland.

In this technical customer service role, you will be working together with our team in supporting our customers with the technical or software integration challenges they may experience, when they sign up for our services or something changes in their IT landscape. You will train our customers about how to best use our products and services. Part of your role is also to help them in understanding and taking on new Qbrick services and features into their existing portfolio. Another part of the role is to be active together with the sales team in finding new business. In this pre-sale work your ability to translate customer needs and opportunities into technical solutions, and vice versa, will be vital.

We expect you to have a commercial mindset, technical aptitude, and practical experience in working with software integrations. A bachelor’s or master’s degree in computer sciences, engineering, software development, business administration, or similar field is a must have. We also expect you to be able to communicate fluently both in Finnish and in English, Swedish will be considered as an asset. This is an entry level role; previous experience in the media or enhanced video streaming industry is not necessary as the selected candidate will be trained for the role by our experts. This role reports to the CTO located in Sweden, with a dotted line to the Country Manager of Finland.

We hope that you have a strong motivation to take care of our customers through technical problem-solving, excellent service attitude, and good communication skills. This role is in the Helsinki Metropolitan area; however, you will support our customers with offices also in other parts of Finland. Although we use state of the art remote communication tools, you need to travel on occasion both in Finland and abroad.

We appreciate can-do attitude, a team-oriented mindset, and strong interpersonal and communication skills. Positive attitude towards sales and excellent collaboration skills with both external and internal stakeholders are must haves. We also think that some experience in working with software integration assignments combined with good planning and organizational skills will help you to be successful in this role.

You will get to represent state of the art product portfolio, and we will provide you an extensive training for the role. You will also get continuous support from a great team and we will make sure that you always have something new to learn. We believe in freedom through responsibility; by providing results and demonstrating the right mindset you will have an opportunity to work independently in a supportive and innovative business environment.

You will be an important member of the Solutions team that are responsible for developing our Video Platform. We work in an agile environment using Scrum in close cooperation with our Product Owner.

We value freedom with responsibility and we promote a proactive culture, where engineers are encouraged to learn and contribute.

To play with us we see that you have:

• A minimum of 3 year’s professional experience with C# .NET and Web API
• Good knowledge about design patterns
• Understanding of Web Services (REST)
• Experience working with automated tests
• Proficient english

It’s also a bonus if you have worked with:

• Experience in Event driven architecture, CQRS, Event sourcing
• Development of scalable solutions with high availability and performance
• Continuous integration, continuous deployment (Jenkins, Octopus Deploy)
• Document databases (NoSQL), Couch DB, Elasticsearch
• PostgreSQL
• RabbitMQ
• Experience from DDD
• Microservices

To enjoy life at Qbrick you need to master the mix of working within a team and also being a self-starter when needed. We’re a fast growing company with an entrepreneurial culture which means you need to be pragmatic and creative.

Are you ready to take on a great challenge?

As a Front End Developer, you will work with the design and implementation of applications for the control of products for professional use. You will contribute to the definition of development strategies and to influence the software architecture with much focus on the user experience (UX).

You´ll be involved in the first phase of the project and conduct development of jointly established specifications to the finished product. You´ll get a real opportunity to work with various technologies since the team includes a mix of different skills.

You will be an important member of the Solutions team that is responsible for developing our Video Platform. We work in an agile environment using Scrum in close cooperation with our Product Owner.

Who are you?

We think you have a post-secondary education in Computer Engineering or equivalent and razor sharp skills in HTML5, JavaScript and related technologies, as well as experience from various platforms – primarily MS Windows and Mac OS X, but perhaps also Android and iOS.

You are able to showcase the work you have done (not necessarily in a professional context) that proves that you have mastered the technique.

You thrive in an agile environment where you are involved and solve technical challenges and are also able to influence the development of new products. You also have an excellent command of the English language.

As a person you have passion for what you do. You are good in your technical field and like to find innovative solutions. You thrive in a role where you will be able to grow and develop in your field and you appreciate having a team to brainstorm ideas with.

To play with us we see that you have:

• A minimum of 3 year’s professional experience working with HTML5, CSS, JavaScript, React and other frameworks

• Good knowledge about design patterns

• Understanding of Web Services (REST)

• Experience working with automated tests

• Experience with Responsive design

• Fluency in English

It’s also a bonus if you have worked with:

• Continuous integration, continuous deployment

• Selenium/Protractor, Jasmine, Karma

• Microservices

• Document databases (NoSQL)

To enjoy life at Qbrick you need to master the mix of working within a team and also being a self-starter when needed. We’re a fast growing company with an entrepreneurial culture which means you need to be pragmatic and creative.

Are you ready to take on a great challenge?

SWE

Om oss på Qbrick:
Qbrick har sedan 1999 byggt upp en stark position inom kompletta lösningar för mediastreaming till flera av de största bolagen i Norden. Vi är den enda leverantören som erbjuder en komplett end-to-end-plattform för att skapa video samt hantera, lagra och säkerställa att videoinnehållet träffar den tänkta publiken. Våra kontor finner du i Kista, Oslo, Helsingfors, Åbo och Köpenhamn.

För att fortsätta vår tillväxtresa söker vi nu en Account Manager till kontoret i Stockholm.

Om rollen: 
I rollen som Account Manager på Qbrick kommer du arbeta med försäljning av bolagets videoplattform och dess närliggande tjänster. Du driver självständigt hela försäljningsprocessen med fokus på att identifiera och knyta till dig nya kunder med lösningar för deras olika kommunikationsbehov, men även vidareutveckla befintliga affärer. Dina arbetsuppgifter innefattar bland annat prospektering, genomförande av kundmöten, behovsanalys, offert- och avtalshantering samt uppföljning av affärer. Du utgår från kontoret i Kista och bearbetar i huvudsak kunder på den svenska marknaden.

Vi söker: 
För att lyckas i rollen som Account Manager hos oss har du minst två års erfarenhet av försäljning (B2B) och dokumenterat goda försäljningsresultat. Du har även branschrelevant bakgrund från IT, marknad, media, SaaS eller annan typ av snarlik tjänsteförsäljning. Specifik erfarenhet av kommunikationslösningar för företag och organisationer är ett starkt plus.

Som person är du handlingskraftig och orädd och mån om att komma i mål med de uppgifter som du tar dig an. Du är också nyfiken med en stark vilja att lära dig nytt och genuint intresserad av de människor och verksamheter som du möter. Utöver det är du en affärsorienterad person som tycker att försäljning är roligt och drivs av att göra affärer samtidigt som du har ett långsiktigt tänk.

Du är en lagspelare som ser värdet av att samarbeta med dina kollegor. Du har också ett intresse för affärsutveckling och digitalisering och trivs bra i en entreprenöriell och snabbrörlig miljö där inte allt finns på plats men där det finns stora möjligheter att få vara med och påverka.

Eftergymnasial utbildning är meriterande. Ett krav för rollen är goda kunskaper i svenska och engelska i tal och skrift.

Vårt erbjudande:
Vår arbetsplats präglas av en entreprenöriell och positiv kultur som ger stora möjligheter för dig som anställd att utvecklas både professionellt och personligt. Vi sitter i moderna lokaler i Kista och erbjuder dig ett flexibelt och självständigt arbete där du har stor frihet att forma din egen vardag och utveckla din kompetens i en inspirerande miljö.